Customer service non-existent. Were promised by Kenny a quick, hassle-free experience with a quote the day after measuring and fitting could happen the same week, turns out this was just a pitch. Spent the next 5 days chasing them and being fobbed off. "We are busy, snowed under, we'll call you back in an hour". No call back, when called again for Kenny his colleague asked rudely "What do you expect apart from dragging him to the phone?". What I expect is for you to do better. Do what you say you are going to do and if that isn't possible, then at least make an effort to manage expectations if you can't quite offer what you said you could - this doesn't seem unreasonable. I wanted to support local businesses after Covid but apparently this one is busy enough that some customers don't matter. Ended up going elsewhere and a fitting date is already booked in half the time.
I had an amazing experience, thanks to Nick and the team for making me have the biggest smile ever. What you did for my centre was fab and we appreciate it greatly. I was so excited when our vinyl arrived, I screeched with joy. If I could jump I would of done lol. Thanks again
Very good and spacious. Staff were very helpful and friendly. Certainly recommend to friends and family. Thankyou Alison xx
Well worth a visit. Reasonable priced, good quality, plenty variety be suprised if dont walk away happy. Was in and out within half hour. Very friendly and helpful staff becoming very rare these days I will surely be back.
Very helpful staff, great selection of Carpets at reasonable prices