Outside camera less than two years old, looks like lens cover blown. Company want to charge call out fee of £100 plus vat plus replacement of lens cover if required. I’m thinking that’s all awful lot of money for something that is still quite new and is not subject to the riggers of tough usage day in and day out.!!!!!!! Yes, appalled I’d say.
Andrew Prescott
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December 23, 2021
Had to call them at work as the alarm wouldn't set and was on hold for 30 minutes and was charged over £10 on my phone bill and so was my colleague until her credit ran out when I had to take over. Just to be given an engineers number and have hang up call someone else. Need to sort out the out of hours help line!!
Carl Skeldon
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April 26, 2022
graham hughes
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February 23, 2016
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1C Duke St, Formby, Liverpool L37 4AL, UK
Claim Listing: Mercury Alarm Services
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Outside camera less than two years old, looks like lens cover blown. Company want to charge call out fee of £100 plus vat plus replacement of lens cover if required. I’m thinking that’s all awful lot of money for something that is still quite new and is not subject to the riggers of tough usage day in and day out.!!!!!!! Yes, appalled I’d say.
Had to call them at work as the alarm wouldn't set and was on hold for 30 minutes and was charged over £10 on my phone bill and so was my colleague until her credit ran out when I had to take over. Just to be given an engineers number and have hang up call someone else. Need to sort out the out of hours help line!!